Terms of service

Terms of Service

Last Updated: 21 July 2026

Welcome to Hot Tub Parts Direct. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these terms.

1. About Us

Hot Tub Parts Direct is operated by:

Hot Tub Parts Direct

Email: Directparts447@gmail.com

2. Orders

All orders placed through our website are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order. A contract is formed only once your order has been dispatched.

We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailable
  • Pricing errors
  • Payment issues
  • Suspected fraudulent activity

3. Pricing

All prices are displayed in GBP (£) and include VAT where applicable.

We reserve the right to change prices without notice.

If a pricing error occurs, we will contact you before dispatch to confirm whether you wish to proceed.

4. Payment

Payment must be received in full before goods are dispatched.

We accept secure online payments through the payment methods displayed during checkout.

5. Delivery

Delivery times provided are estimates only.

Although we aim to dispatch orders promptly, delays may occasionally occur due to circumstances beyond our control.

We are not liable for delays caused by couriers, adverse weather, strikes or other events outside our reasonable control.

6. Product Information

We make every effort to ensure product descriptions, images and specifications are accurate.

However:

  • Colours may vary between screens.
  • Manufacturers may update product designs without notice.
  • Images are for illustration purposes only where stated.

Customers are responsible for ensuring compatibility before purchasing.

If you are unsure, please contact us before placing your order.

7. Compatibility

Many hot tub parts look similar but are not interchangeable.

It is the customer's responsibility to ensure the part ordered is compatible with their hot tub.

If assistance is required, please contact our technical team before purchasing.

8. Returns

Returns are accepted within 14 days of delivery provided the item is:

  • Unopened
  • Unused
  • In its original packaging
  • In a resalable condition

Customers are responsible for return postage unless the item is faulty or supplied incorrectly.

Please refer to our Returns & Refund Policy for full details.

9. Faulty Goods

If your item develops a fault, please contact us immediately.

We may request:

  • Photographs
  • Videos
  • Serial numbers
  • Proof of purchase

Faulty products will be assessed in accordance with the Consumer Rights Act 2015.

10. Warranty

Manufacturer warranties apply where provided.

Warranty does not cover:

  • Incorrect installation
  • Accidental damage
  • Water damage
  • Chemical damage
  • Normal wear and tear
  • Improper maintenance

11. Limitation of Liability

To the fullest extent permitted by law, Hot Tub Parts Direct shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Loss of business
  • Incorrect installation by third parties
  • Damage caused by misuse of products

Nothing in these Terms excludes liability for death or personal injury caused by negligence or affects your statutory rights.

12. Intellectual Property

All website content, including text, images, logos, graphics and design, is owned by or licensed to Hot Tub Parts Direct.

No content may be copied, reproduced or used without our written permission.

13. Privacy

Your personal information is processed in accordance with our Privacy Policy.

We will never sell your personal information to third parties.

14. Website Use

You agree not to:

  • Use our website unlawfully.
  • Attempt to gain unauthorised access to our systems.
  • Upload malicious software.
  • Interfere with the operation of the website.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Hot Tub Parts Direct
📧 Directparts447@gmail.com